Refund policy

Bhumi Exim - Returns & Refund Policy

We take utmost care in packaging our premium home utility products. However, if your product arrives damaged or defective, we are here to help.

• 7-Day Replacement Window: We offer a hassle-free replacement or full refund if the item received is physically damaged, defective, or different from what you ordered. You must raise a request within 7 days of receiving the delivery.
• How to Raise a Claim: Please email us at support@bhumiexim.com with your Order ID and a short 10-second unboxing video or photograph showing the defect/damage.
• Conditions for Return: The item must be unused, unwashed, and in its original retail packaging with all tags intact.
• Refund Processing: Approved refunds are processed directly back to your original payment method (for pre-paid orders) or via bank transfer/UPI (for COD orders) within 5–7 business days of the item reaching our Thane facility.